Last updated: 07/11/2024
At Backstage Brew Co (“we,” “our,” or “us”), accessible from backstagebrewco.co.uk, we are committed to safeguarding the privacy of our customers, website visitors, and other individuals who engage with our services. This Privacy Policy explains how we collect, use, disclose, and protect your information in compliance with the General Data Protection Regulation (GDPR) and UK Data Protection Act 2018. By using our services, you agree to the practices described in this policy.
1. Information We Collect
We collect various types of information to provide and improve our services:
- Personal Information: When you make a purchase, register for an account, or contact us, we may collect information such as your name, email address, phone number, billing and shipping addresses, and payment information.
- Order Details: This includes items purchased, order date, and any related notes.
- Technical Information: This includes information about how you interact with our website, such as IP address, browser type, referring/exit pages, and timestamps.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website.
2. Lawful Basis for Processing Your Data
We process your personal information under one or more of the following legal bases:
- Consent: When you have given clear consent for us to process your personal data for specific purposes.
- Contract: When the processing is necessary for a contract with you or because you have asked us to take specific steps before entering into a contract.
- Legal Obligation: When the processing is necessary to comply with legal obligations.
- Legitimate Interests: When processing is necessary for our legitimate interests, provided those interests are not overridden by your rights.
3. How We Use Your Information
We use the information we collect for various purposes, including to:
- Process and fulfill your orders.
- Provide customer service and support.
- Send order confirmations, shipping updates, and other transactional communications.
- Improve and personalize your experience on our website.
- Conduct market research and analysis.
- Comply with legal obligations and protect our legal rights.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may share your information with third-party service providers who help us operate our website, process payments, fulfill orders, and perform other business functions.
- Legal Compliance: We may disclose your information to comply with legal obligations, respond to lawful requests by public authorities, or protect the rights, property, or safety of Backstage Brew Co, our customers, or others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. International Data Transfers
If we transfer your information outside of the UK or EU, we ensure that adequate safeguards are in place to protect your data, such as standard contractual clauses or other legally approved mechanisms.
6. Data Security
We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or data storage system can be guaranteed as completely secure. Please use caution when providing sensitive information.
7. Your Rights
Under the GDPR, you have the following rights regarding your personal information:
- Access: The right to request copies of your personal data.
- Correction: The right to request that we correct any information you believe is inaccurate or complete information that you believe is incomplete.
- Deletion (Right to be Forgotten): The right to request the deletion of your personal information under certain conditions.
- Objection: The right to object to the processing of your data under certain conditions.
- Restriction of Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
- Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format and to have it transferred to another data controller, where technically feasible.
- Withdrawal of Consent: The right to withdraw consent where we have relied on your consent to process your personal data.
To exercise these rights, please contact us using the details provided below.
8. Retention of Your Information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. When we no longer need your information, we will securely delete or anonymize it.
9. Automated Decision-Making and Profiling
We do not engage in automated decision-making or profiling that has a legal or significant effect on you. If this changes, we will update this policy and inform you accordingly.
10. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Cookies
We use cookies and similar technologies to enhance your browsing experience and gather information about how our website is used. You can control cookies through your browser settings. However, disabling cookies may limit some functionalities of our site.
12. Children’s Privacy
Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected information from a child without proper consent, we will promptly delete it.
13. Complaints
If you believe that we have infringed your data protection rights, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. For more information, please visit the ICO’s website at https://ico.org.uk.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other reasons. Any changes will be posted on this page, and the “Last updated” date will be revised. We encourage you to review this page periodically.
15. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Backstage Brew Co
Email: info@backstagebrewco.co.uk