Frequently Asked Questions
At Backstage Brew Co, we understand the importance of great coffee. Below are some of the most common questions we get. If you need further assistance, feel free to contact us.
1. What types of coffee do you sell?
We offer a variety of coffee options designed to suit different preferences. Our selection includes single-origin coffees that showcase unique flavors from specific regions, blends for a balanced taste, decaf options for those who prefer to limit their caffeine intake, and specialty seasonal varieties that highlight rare, high-quality beans. Our roasts range from light to dark, so whether you prefer a delicate flavor profile or a bold, robust brew, there’s something for everyone. All of our coffee is carefully curated to ensure premium quality and exceptional flavor. See our full range here.
2. How do I know which coffee is right for me?
Choosing the right coffee can be a fun and rewarding experience, but it can also feel overwhelming with so many options. To help guide your selection, we provide detailed flavor notes and roast descriptions on each product page. These notes give you a taste profile, helping you understand the flavors and aromas you can expect from each coffee. If you’re still unsure, our customer service team is always happy to offer personalized recommendations based on your preferences, such as your preferred roast level or flavor profile.
3. Is your coffee ethically sourced?
Yes, ethical sourcing is one of our top priorities. We work closely with trusted suppliers who adhere to trade practices and ensure that farmers receive fair compensation for their hard work. Additionally, many of our partners engage in sustainable farming practices, supporting the local farming communities and protecting the environment. We believe in delivering high-quality coffee while also making a positive impact on the communities that produce it. You can enjoy your cup of coffee knowing it has been sourced responsibly.
4. Can I subscribe to get coffee delivered regularly?
We offer flexible subscription plans designed to fit your lifestyle. You can select your preferred coffee, quantity, and delivery frequency (such as weekly, bi-weekly, or monthly). Subscriptions are completely adjustable, so if you ever want to skip a delivery or change the frequency, you can do so easily through your account. Whether you’re a regular coffee drinker or you just want to ensure you never run out of your favorite brew, our subscription service makes it simple and convenient.
5. How long will it take to receive my order?
We strive to get your coffee to you as quickly as possible. Orders placed before 11am on business days are usually dispatched the same day. From there, delivery times depend on your chosen shipping method and location, but typically you can expect your order to arrive within 2-5 business days if you are in the UK. Once your order has been shipped, you’ll receive tracking information so you can keep an eye on your package as it makes its way to you.
6. How should I store my coffee to keep it fresh?
To maintain the best possible flavor, we recommend storing your coffee in a cool, dry place. Airtight containers are ideal for preserving freshness and preventing exposure to air, light, and moisture. It’s best to avoid storing your coffee in the fridge or freezer as temperature fluctuations can alter the flavor and aroma. For optimal freshness, we suggest consuming your coffee within 2-3 weeks of opening. However, if you have large quantities of coffee, you can also consider storing it in smaller portions to reduce exposure to air each time you open the container. For more information, visit the NCA’s Storage and Shelf Life article.
7. Do you offer ground coffee or only whole beans?
We offer both whole bean and ground coffee to cater to different brewing preferences. If you have the equipment to grind your own beans at home, we recommend opting for whole beans, as it ensures the freshest taste and aroma when brewed. However, we understand that convenience matters, so we also provide the option to have your coffee ground to your preferred brewing method. Whether you need it for French press, espresso, or drip coffee, we’ll grind it just the way you like.
8. What is your return policy?
Customer satisfaction is our top priority, and we want you to be happy with every order. If there’s an issue with your product, such as a damaged item or incorrect order, please reach out to us within 14 days of receiving your order, and we’ll be happy to help resolve the issue. Due to the perishable nature of coffee, we generally cannot accept returns on opened products unless they are defective or faulty. Please contact our customer service team if you need assistance with a return or exchange.
9. Can I send coffee as a gift?
Yes, sending coffee as a gift is a great idea! We offer gift cards on our website, which can be redeemed electronically. You can also select your favorite coffees and have them shipped directly to a friend or loved one. Whether it’s for a special occasion or just to share your love of coffee, we can help you make the perfect gift. Just let us know if you need any assistance with gift orders!
10. Do you ship internationally?
Currently, we only offer shipping within the UK, but we’re working on expanding our shipping options to international customers. If you’re located outside of the UK and would like to place an order, feel free to contact us, and we can provide you with a shipping quote or let you know when international shipping becomes available. We’re excited to bring our coffee to more people around the world in the future!